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Entering the field of appointment scheduling can be a fascinating career path, particularly if you like building relationships and are skilled at socialising.

There is a lot of possibility for development in this position, whether your goal is to enter the booming industry of B2B appointment setting or work remotely. Where do you start, though? Thanks to the rising need for qualified experts who can allow companies to schedule meetings with potential customers, learning how to become an appointment setter online has never become simpler. This article will walk you through everything it takes to thrive in this industry, including the skills you need to secure your first job in the appointment-setting industry.

Build Your Foundation with Education or Skill Development

As an appointment setter, concentrate on laying a solid basis using appropriate abilities to start your path. Although formal education is not always necessary, excellent organisational skills and communication are vital. To hone your abilities, think about enrolling in quick seminars on corporate communication, sales, or customer service. These will allow you to stand out in the cutthroat world of B2B appointment scheduling and equip you for jobs either in the office or online.

Sharpen Your Skills Through Hands-On Experience

Developing as an appointment setter requires practical experience. Start with positions in sales or customer service to gain confidence while talking with others. Get good at managing schedules, addressing rejections, and developing customer relationships. One might learn important things even from part-time or voluntary employment. These encounters will equip you to feel more ready and competent in a professional appointment-setting job.

Boost Your Credibility with Certifications

Getting a certification can help you stand out as an appointment setter, demonstrating to companies your seriousness about your career. Search for courses in sales strategies, corporate communication, or customer interaction. Programs like a Certificate in Business or Customer Service can help you develop your abilities and distinguish your resume. Although they take little time to get, these certifications will considerably increase your confidence and legitimacy in the position.

Map Out Your Path by Exploring Career Opportunities

Once your abilities have developed, it’s time to investigate jobs aligned with your objectives. Search for entry-level positions in sectors such as sales, Sales Recruitment, marketing, or customer service first. Aim for businesses providing room for development or on-the-job training. Apply for positions that challenge you; take every chance to grow your skills. Through persistence and hard work you will locate the appropriate position to start your career in an appointment setting.

Must-Have Skills for Successful Appointment Setters

Mastering Customer Engagement

Customer engagement is the core of appointment setting and a necessary component of B2B telemarketing services. To really master it, concentrate on creating sincere relationships with others. Pay close attention to their needs, ask gently, and reply boldly and clearly. A polite but professional approach builds confidence and helps prospects open themselves to appointment scheduling.

Learning Technology

A major ability of appointment setters is technological competence. Using technologies like CRM systems, scheduling software, and email platforms can help you to get comfortable. These tools assist in tracking and organisation of customer contact. You can make a significant impact even with simple computer skills like fast typing or handling spreadsheets. The more confident you are with technology, the more seamless your workflow will be.

Staying Organised Like a Pro

Appointment setters really must be orderly and organised, like a professional. Maintaining order is crucial as juggling calls, emails, and calendars can get chaotic. Schedule using calendars, to-do lists, or task management applications to stay on top of your work. Clearly document customer information and follow-up procedures. Staying organised guarantees, nothing falls between the lines and helps you operate effectively.

Communicating with Confidence

Confident communication can make all the difference in the b2b appointment setting. To gain confidence with potential customers, be transparent, calm, and courteous. Being confident in oneself shows professionalism whether you are responding to questions or addressing concerns. Also, learn active listening; it’s just as vital as speaking. Confidence makes you memorable and helps you connect.

The Art of Persuasion

Every excellent appointment setter must be able to persuade. It’s about demonstrating to prospects how your solution satisfies their demand without being aggressive. Use your product knowledge to Clearly and boldly convey advantages. To understand their worries, ask appropriate questions, then answer with solutions. A courteous, strong argument can convert doubts into opportunities.

Key Traits of a Top-Notch Appointment Setter

Self-Driven and Passionate About Growth

Top appointment setters are ambitious individuals who are always ready for development. They stay motivated, take command of their goals, and overcome obstacles. Their passion for personal and professional development helps them hone their skills and abilities. What distinguishes them from the others is their eagerness to grow from feedback and evolve with the times.

Listening to Understand, Not Just Respond

Excellent appointment setters pay close attention – instead of only waiting for their chance to talk, they concentrate on really knowing the requirements and problems of the customer. They respect and foster trust through well thought out questions and close attention to detail. This method not only enhances communication but also facilitates the customisation of solutions that really satisfy the requirements of the customer.

Time Management That Works Like Clockwork

Excellent appointment setters really must have great time management skills. Juggling calls, follow-up, and administrative chores needs for thorough preparation. Sort your work, follow a timetable, and stay on target using calendars. Staying ahead of deadlines helps one avoid last-minute frenzy. Good time management can help you to work smarter rather than harder and get consistent outcomes.

Spotting and Qualifying the Right Leads

A good appointment setter understands how to identify excellent leads and concentrate their efforts where most needed. Through appropriate enquiries, they evaluate if a candidate is a good match and really motivated. This guarantees sensible use of resources and saves time. Excellent lead-qualifying abilities help the sales team transform ordinary interactions into valuable prospects.

Connecting with Clients to Build Trust

Building trust with clients is key to successful appointment setting. Real relationships result from being approachable, attentive, and sensitive to their needs. Clients appreciate authenticity, so be sincere and consistent in your communication. Stronger commercial ties are created when trust is developed, as customers are more inclined to schedule more meetings and show up.

Unshakable Resilience

Though rejection is inevitable at work, a top-notch appointment setter doesn’t let it knock them down. Resilience is the ability to rise from mistakes with tenacity and maintain optimism regardless of the result. Every “no” moves one step towards a “yes.” Resilient setters keep going ahead and convert obstacles into opportunities with patience and tenacity.

Turning Follow-Ups Into Opportunities

Follow-ups are not just reminders; they provide opportunities to strengthen relationships and bridge gaps. A competent appointment setter approaches every follow-up with new enthusiasm by answering questions and adding value to the conversation. Follow-ups are a great weapon for success as they can convert reluctant prospects into eager customers by being bold and professional.

Analytical Thinker with a Strategic Mindset

Analytical thinkers look between the lines, not only follow a script. Top appointment writers evaluate the demands of every prospect, modify their strategy, and find prospects others would overlook. Strategically, they make sure every encounter brings them closer to a goal by meticulously organising their future actions. This deliberate method transforms conversations into important results.

Thriving in the Face of Rejection

In an appointment, rejection is unavoidable; yet, what matters is how you manage it. A great setter performs under duress and uses every “no” as an opportunity for growth. They remain cool, courteous, and targeted, knowing that tenacity usually pays off. When one has the correct attitude, rejection becomes just another road towards achievement.

Why Feedback is Gold for Appointment Setters

One of the most useful instruments available to those setting appointments is feedback. From supervisors, peers, or even prospects, it enables you to identify areas needing development and polishing of your approach. A readiness to accept helpful criticism shows maturity and a dedication towards development. By acting on feedback, you can improve your abilities, better manage criticism, and deepen your relationships with customers. Top appointment setters understand that feedback are gold that drives their success, not simply guidance.

Read more:
How To Become An Appointment Setter?

Luke Johnson, the chairman of Gail’s bakery chain and a prominent entrepreneur, has warned that some of his businesses “might not survive” under Labour’s proposed workers’ rights reforms.

Speaking to the Employment Rights Bill committee, Johnson expressed concerns over the additional costs and complexities that the legislation could impose on small and medium-sized enterprises (SMEs).

“In some cases, some of my companies might not survive next year,” he told ministers. Johnson, who has a diverse portfolio including investments in Brompton bicycles and Revolution Bars, highlighted that insolvency specialists are anticipating a surge in company collapses due to the challenging economic climate.

He emphasised that the timing of the Employment Rights Bill was “beyond belief,” especially following recent tax increases announced in October’s Budget. Johnson argued that the combination of higher taxes and increased regulatory burdens could overwhelm smaller businesses that lack extensive human resources departments.

“The idea that companies that can barely afford any form of HR could stomach a big new bill of 150 pages in 28 measures—they won’t even have time to read it,” he said. “You never know, until you get a big tribunal, what the real cost is.”

Labour’s proposed reforms aim to enhance workers’ rights by providing more job security, stronger flexible working provisions, and increased powers for unions. Employees would also have the ability to take employers to tribunals from day one of their employment. While these changes are intended to protect workers, some business leaders are concerned about the potential impact on operational costs and hiring practices.

The government’s own impact assessment suggests that the reforms could cost businesses up to £4.5 billion. Alex Hall-Chen, head of policy at the Institute of Directors, warned that the reforms might deter companies from hiring new staff, especially those who are considered “borderline candidates,” due to the increased risks and costs associated with employment disputes.

Andrew Griffith, the Shadow Business Secretary, has called for the bill to be delayed until comprehensive impact assessments are conducted. In a letter to Business Secretary Jonathan Reynolds, Griffith stated that the bill could place “destructive and unacceptable burdens on business,” referencing a watchdog’s findings that the government’s impact assessments were “not fit for purpose.”

Johnson’s remarks underscore the tension between efforts to enhance worker protections and the need to support businesses amid economic uncertainties. “Jobs don’t just fall from the sky—they appear because companies are created by risk-takers,” he said. “If you crush the private sector, you crush jobs. Without jobs, you don’t have civilisation.”

As ministers continue to consult on the proposed changes, they face the challenge of balancing the rights and protections of workers with the sustainability and growth of businesses, particularly SMEs that form the backbone of the UK economy.

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Gail’s chairman warns labour’s workers’ rights plans may threaten businesses

A construction industry awards event has sparked a sexism row after featuring female performers in skin-tight, builder-themed outfits, leading to widespread criticism and calls for change within the sector.

On The Tools, an online community for builders, faced backlash when photos emerged from its recent awards ceremony showing women in tight-fitting costumes modeled on personal protective equipment (PPE) and performing on stilts.

Faye Allen, a diversity campaigner and former director at construction company Arcadis, said she was contacted by “horrified” attendees of the event, including one woman who “literally walked into a crotch.” Allen expressed her frustration: “There’s a lot of issues over PPE. We’ve been fighting really hard for PPE that fits women and other diverse groups. To have people put on hi-vis colours and dress like that is frustrating.”

She added, “I’ve been in the industry for 30 years—I stopped working for contractors on site because I got sick of the way I was treated, and women are still being treated that way today. It has to change.”

Harriet Waley-Cohen, another diversity advocate, shared her dismay in a LinkedIn post, stating she was “appalled by the regressive, sexist messaging” of the event. “The promo women would have been signed off at the highest level. Anyone who wanted to question it either didn’t feel safe to speak, or their concerns weren’t listened to. Everyone involved decided that it’s OK to sexualise and devalue women in the industry, and portray that women are there for their sexual desirability, not their brains or talents,” she wrote.

Waley-Cohen highlighted industry challenges, noting that “women have far shorter careers than men in construction, according to RICS data. It’s not surprising women are leaving if they are unsafe at work and routinely sexualised. What happened at the awards absolutely reinforces all of this.”

Her post garnered reactions from over a thousand people and hundreds of comments, reflecting significant concern within the industry.

A sign used at the event for photo opportunities also circulated on social media, displaying an image of a loading bar at 69% progress with the caption: “Getting drunk, please wait…”

Allen remarked, “The industry will never be inclusive if this messaging carries on. Women don’t want tacky [events] or people getting drunk for the sake of it; we just want respect and to be able to do our jobs.”

According to On The Tools’ website, the organisation is “the largest and most engaged online construction community for UK tradespeople.” Sponsors for the awards ceremony included Jewson, CT1, Dulux Trade, Howdens, Renault Trucks, SIG Roofing, Toolstation, and Wienerberger.

Lee Wilcox, the chief executive of On The Tools, issued a public apology on LinkedIn, stating that the company had used an events contractor to plan the event and had not checked the outfits. “We asked for a construction theme but didn’t check the outfits. But no matter the ins and outs of it and how it happened, this was a mess-up, and we’re sorry,” he wrote.

Wilcox continued, “We always aim to empower women, which is why I’m personally really, really sorry to anyone we’ve offended. Those that know me know this isn’t what I’m about, and as the leader of the business, our culture and beliefs are a reflection of me directly. Which is why this is on me.”

He has personally reached out to both Allen and Waley-Cohen to apologise.

Reflecting on the incident, Allen said, “I’m trying to look on the bright side—hopefully people will wake up and realise how bad the situation is for women now.”

Research conducted by Allen for her upcoming book, *Building Women: How Everyone in Construction Can Win*, revealed that one in four women in the industry were sexually assaulted at work in 2023, equating to approximately 74,000 women in British construction.

Read more:
Construction awards face sexism backlash over performers in tight-fitting PPE outfits

House prices across the UK are higher than they were a year ago in every region and are forecasted to continue rising in 2025, despite potential dampening effects from recent budget changes.

According to property search website Zoopla, average house prices have increased by 1.5 per cent over the past 12 months.

A pronounced north-south divide has emerged, with prices in northern regions—generally more affordable—rising significantly faster than those in and around London, where properties are pricier and more sensitive to interest rate fluctuations. In Northern Ireland, house prices have surged by 6.3 per cent compared to last year, while the southeast of England has seen a modest gain of only 0.3 per cent.

Zoopla anticipates a 2.5 per cent increase in house prices over the course of 2025, aligning with predictions from other industry analysts. Richard Donnell, executive director at Zoopla, commented that “income growth has been stronger than we expected” this year. Coupled with a retreat in mortgage rates, this has improved affordability for prospective buyers.

In addition to driving up prices in 2025, Donnell estimates that there will be 1.15 million housing transactions—a 5 per cent increase compared to this year. However, affordability pressures are expected to persist in the southeast and London, with southern housing markets likely to continue lagging behind their northern counterparts.

Donnell noted that his forecasts for the coming year would have been more optimistic if not for “budget changes,” which he believes will “act as a drag on price inflation.”

From April 2025, more buyers will face higher stamp duty rates. Zoopla estimates that about half of people moving today pay stamp duty, but this figure is set to rise to over 80 per cent in the spring. The proportion of first-time buyers required to pay stamp duty from next April is likely to double to 40 per cent.

Zoopla’s data indicates that the market is busier than usual as prospective buyers aim to complete transactions before the tax changes take effect. The number of sales agreed is 19 per cent higher than this time last year, and buyer demand has increased by 25 per cent.

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UK house prices expected to rise by 2.5% in 2025 despite budget constraints

George Osborne has bolstered his personal fortune since leaving politics, as he joins a trio of investment bankers sharing a £30 million pot after record profits at Robey Warshaw, the influential City advisory firm where he works.

Accounts for the Mayfair-based firm reveal that profits soared to £70 million in the 12 months ending March, a significant increase from £31.8 million the previous year.

The lion’s share of £40.5 million went to a single individual, believed to be Sir Simon Robey, a founding partner of the business and one of the City’s most powerful dealmakers.

The remaining £29.5 million was divided among Osborne and two other partners, Simon Warshaw and Philip Apostolides.

This marks the latest in a series of lucrative earnings for Osborne since stepping down as an MP in 2017. Before joining Robey Warshaw in 2021, he served as an adviser at BlackRock, the American investment giant, earning £650,000 a year for a part-time role. Osborne has also held positions as editor of the Evening Standard newspaper and chair of the Northern Powerhouse Partnership think tank.

Osborne spent 16 years in Parliament, including six as Chancellor, before being replaced by Theresa May in 2016 when she became Prime Minister. During his tenure at the Treasury, he was a key architect of the austerity programme, which attracted both support and criticism.

His move to Robey Warshaw marked his entry into the upper echelons of the banking industry, raising eyebrows as it was the first time the boutique firm had added a new partner since its establishment in 2013 by Robey, Warshaw, and Apostolides—all seasoned bankers from major City firms.

Since its inception, Robey Warshaw has built a reputation as one of the most trusted advisers to Britain’s largest companies, participating in several high-profile takeover deals. Notably, the firm advised SABMiller during its $100 billion sale to Anheuser-Busch InBev in 2016—the largest-ever takeover of a UK company.

More recently, the firm has advised Direct Line, the insurer fending off takeover approaches, and was involved in the attempted acquisition of The Telegraph newspaper by Abu Dhabi-backed Redbird IMI, believed to be Osborne’s client.

Osborne, a supporter of Chelsea FC, also advised American billionaire Todd Boehly on his £4.25 billion acquisition of the club two years ago.

Robey Warshaw declined to comment on the accounts.

Read more:
George Osborne shares in £30m payout at Robey Warshaw after record profits

Donald Trump’s re-election as President of the United States could lead to a significant shift in Chinese investment, with a potential $33 billion “up for grabs” for the UK, according to leading UK-based venture capital firm Fuel Ventures.

The firm believes that the changing dynamics in US leadership will encourage Chinese investors to look beyond the American market.

Based on data from Trump’s first presidency, Fuel Ventures predicts that Chinese investment lost in the US could be redirected towards the UK. During Trump’s initial term, Chinese investment in the US saw sharp declines—dropping 36% in his first year and a further 83% the following year, according to Statista. Fuel Ventures projects that if similar patterns emerge, Chinese investment in the US could fall from $28 billion in 2023 to just $10 billion in 2025, with a further drop to $3 billion thereafter.

Mark Pearson, Founder of Fuel Ventures, commented: “Trump’s re-election means Chinese investors are looking elsewhere for opportunities outside of the US market. We predict around $33 billion is up for grabs from Chinese companies in the coming years, and the UK stands to benefit as a hub of tech talent and innovation. We’ve already seen increased interest from major Chinese investors looking to redirect funds to the UK since Trump’s re-election.”

Jing Jing Xu, Managing Director at Fuel Ventures Asia, emphasised the growing attractiveness of the UK for Chinese investors: “The quality of UK technology and innovation stands out globally, offering consistent growth opportunities compared to other markets. The UK has also seen an 80% rise in Chinese students studying here over the past decade, driven by the country’s world-renowned universities and secondary schools.”

She added: “The UK represents a bridge to Western markets, offering reliability, sophistication, and long-term potential for Chinese investors. The appeal of UK education, lifestyle, and cultural ties to Europe strengthens this position.”

Jing also highlighted a recent meeting with the Deputy Mayor of Beijing, who expressed a strong desire to bring advanced technology into China. “We are pleased to have successfully established a relationship with both the Mayor and the Chinese government, creating new collaboration opportunities through our latest round of investments.”

The potential shift in Chinese investment presents a significant opportunity for the UK, particularly in tech and education sectors, as it adapts to new international trade dynamics amid the evolving US-China relations.

Read more:
Trump re-election predicted to boost UK with $33 billion in Chinese investment

There are many aspects to consider before you decide to close your limited company. Some of these might sound obvious, while others can be overlooked in the potentially confusing process, and easy-to-miss if you’re unfamiliar with liquidation.

This can be especially true if your company is insolvent and under pressure from its creditors.

Here are some scenarios where you may have to or want to close your company and some of the essential steps to take while doing so.

When might you want to liquidate your company?

A company doesn’t need to be insolvent to enter liquidation. You might want to liquidate a solvent company for any of the following reasons:

Market changes that impact your company’s viability going forward.

The company has come to the end of its useful life or has fulfilled its purpose.

You’re retiring as a director without a successor, and you don’t want to sell the company.

The company is insolvent, can’t pay its liabilities when they fall due, and pressure from creditors is making trading impossible.

Before deciding how you want to close your company, consider its situation, including the following circumstances:

Is your company solvent or insolvent?
Your company is solvent if it has no outstanding liabilities and can repay its bills as and when they fall due. If this applies to your company and you wish to close it, you can do so via a dissolution, or a solvent Members Voluntary Liquidation (MVL) if the company has sufficient assets.
If the company is insolvent, you should take advice from a licensed and regulated insolvency practitioner as soon as possible. These highly experienced professionals can help guide you to the solution best for your company.

What are your company’s tax obligations?

Any outstanding amounts to H.M Revenue & Customs (HMRC) should be settled before liquidation. The company’s final accounts should be settled too. If the company can’t afford to pay its bills to HMRC, they are likely to pursue you for what you owe. Don’t ignore this recovery action.

Are the company’s leasing agreements settled?

Review the terms around any leases for machinery, property, or company vehicles. You should ensure that these are met before you liquidate your company. Contact your lease provider and discuss your situation and intentions for the company prior to liquidation.

What are the rights of your employees, including redundancy?

Consider your employees when it’s time to liquidate your company. The prospect of redundancy can be a distressing and uncertain time, and in dealing with the matter, you should be sensitive to their situation. Make sure you provide adequate notice and make them aware of what they’re entitled to.

Does the company have an unpaid Director’s Loan Account or Bounce Back Loan?

Any outstanding Director’s Loan Account should be addressed before liquidation. If these are left outstanding, they could leave you personally liable for the company’s debts.

Similarly, if your company took out a Bounce Back Loan during COVID and the company still hasn’t repaid the outstanding amount when you liquidate, the loan becomes an unsecured debt. They didn’t come with personal guarantees, but if you misused the Bounce Back Loan, you could still become personally liable for the outstanding amount.

If you have either of these outstanding, speak to a licensed and regulated insolvency practitioner before you attempt to close the company.

What to do next

If you’ve considered all the above, you should know whether your company is solvent or insolvent, which will help you decide your next course of action.

Solvent liquidation

If your company is solvent and has enough assets to justify a solvent liquidation, you can explore a Members Voluntary Liquidation (MVL). Closing the company like this, as opposed to dissolving it, means you could benefit from Business Asset Disposal Relief (BADR).

Insolvent liquidation

An insolvent company that cannot feasibly recover from its burdensome debts should close through a Creditors Voluntary Liquidation (CVL). This process closes the insolvent company and draws a line under the debts.

Both types of liquidation must be carried out by a licensed and regulated insolvency practitioner.

To summarise

Closing your limited company is a multifaceted process and requires careful consideration of various legal, financial, and operational factors. Whether your company is solvent or insolvent, it has obligations to creditors, tax authorities, employees, and lease providers, and it is essential that you understand these to ensure the process goes as smoothly as possible while you fulfil your duties as a director.

Speak to a licensed and regulated insolvency practitioner for tailored advice on the most appropriate route for your company.

Read more:
When and how to close your limited company

In 2005, I dropped out of school. At that time, I had no insecurities about dropping out of school. I thought that as long as I worked hard, I would soon find a good job and realize my ideals and pursuits.

However, reality slapped me in the face. Because of my low education and poor skills, I could only do dirty and messy physical work with low wages. Later, through the introduction of a relative, I entered a restaurant to learn the chef industry. Through my own efforts, I got a chef certificate in more than three years. After a long five years, I also started a family and had children. Because I had to support my family and take on this responsibility, I lived a dull life and had no time to realize my dreams.

Until one day in 2019, I met an old customer in the restaurant. He let me know what Bitcoin is, and through his relationship, I entered the cryptocurrency circle. In our circle, the surge in Bitcoin in 2019 made me make some money, which made me feel very satisfied. It turned out that money came so easily. In November, I quit my job and concentrated on trading coins with my friends in the currency circle. But I found that speculating in cryptocurrencies is like speculating in stocks, there will definitely be big ups and downs. At that time, I was not satisfied and did not listen to my friends in the cryptocurrency circle. Later, I lost all the money I earned.

After losing the money, the family income was not enough to cover the expenses, so I had to continue to find a job in a restaurant. After about two months of work, a friend in the cryptocurrency circle told me: We pay attention to the market speculation in cryptocurrencies, and the risks we need to bear are very large. It is best to find a safe and stable management and operation company that can bring us stable and fixed passive income. This is the best choice. No need to worry about the ups and downs of the market every day when you get up! After listening to his “moment of epiphany that changes everything”, I suddenly felt that this strategy was the best.

Then a friend in the cryptocurrency circle introduced me to the BitconeMine cloud mining service provider. The risk of speculating in cryptocurrencies is too great, it is better to mine, and every cryptocurrency mined is a profit. So I went directly to search for BitconeMine directly from the Google Play Store, and downloaded the company’s APP to learn more about participating in cloud mining in 2021. So far, my passive income is tens of thousands of dollars a month.

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BitconeMine provider is committed to transparency and reliability. Each mining contract has a deadline and daily output income, which can be logged in and viewed in real time. All personal information is protected by SSL encryption to reduce risks and improve security standards from beginning to end.
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Since joining in 2021, I have had the best return investment strategy so far. BitconeMine is more advantageous, with the potential to earn passive income and rewards through alliance sharing and bounties without investing funds. The various mining plans and diversified support provided by BitconeMine enable it to meet all the different needs of investors. Whether from the perspective of experienced investors or beginners, you can easily earn cryptocurrencies.

It is recommended that you go directly to the official website: https://bitconemine.com to check it out. It will not have any impact on you. Make a decision after understanding it clearly.

Read more:
Bitcoin is about to hit $100,000, join Bitconemine and learn how to make $3,000 a day.

The UK government is committed to kickstarting the nation’s economic growth, but recently released trade figures from HM Revenue & Customs (HMRC) indicate a substantial journey ahead, according to leading audit, tax, and business advisory firm Blick Rothenberg.

Simon Sutcliffe, Customs & Excise Duty Partner at the firm, commented: “Trade statistics for 2023, published by HMRC yesterday, show that the UK remains a predominantly service-based economy in international trade, with imports and exports of services dwarfing the movement of goods. The total value of exported services in 2023 stood at £187 billion, whereas imports of services were £423 billion.”

He added: “In some notable industries, the exports by sector exceed imports in value. Importantly, the main industries where imports exceed exports are agriculture and food, and the oil, energy, and petroleum sectors. This may feed opposition claims that the UK remains food and energy insecure.”

Sutcliffe continued: “Although reducing import rates in the agriculture and food, and oil, energy, and petroleum sectors is important both politically and economically, the services sector remains crucial to delivering economic growth. Hopefully, the government will give sufficient focus in future trade deals to matters affecting this part of the economy, such as regulatory frameworks, common standards, and access to talent and skills.”

He highlighted that the United States and China, aside from the EU bloc countries, remain the UK’s largest individual trading partners. “The US is the largest export market at £57.7 billion and import market at £63.3 billion for goods and services. The US is closely followed by China, with an export value of £27.3 billion and imports at £62.2 billion,” he said.

Sutcliffe noted that this situation puts pressure on the Prime Minister over how to handle trade policies with these major economies.

He added: “The EU exports to the UK are valued at £189.1 billion, whereas imports are valued at £326 billion. This is one of the largest trade imbalances in the report and perhaps indicates the struggle that UK businesses, whose sole overseas marketplace prior to Brexit was the EU, have faced post-Brexit in dealing with new administrative and customs burdens that have impacted how and with whom they do business in the EU.”

Read more:
Trade figures reveal UK’s challenge to boost economic growth

The UK’s Gambling Commission is preparing to settle a £200 million legal claim from media mogul Richard Desmond regarding the awarding of the National Lottery licence, aiming to resolve a dispute that has hindered technological upgrades.

The UK’s gambling regulator is reportedly moving to settle a £200 million damages claim filed by media tycoon Richard Desmond over the operation of the National Lottery. The Gambling Commission has requested a mediation meeting with Mr Desmond’s company, Northern & Shell, proposing an out-of-court resolution to the legal dispute. This meeting is expected to occur in the coming weeks.

While the settlement aims to address the substantial claim, it is believed that the final agreement may not reach the full £200 million initially sought by Mr Desmond.

The decision to pursue a settlement stems from growing concerns that the ongoing legal battle is complicating efforts to upgrade the technology systems that underpin the National Lottery, which is the UK’s largest distributor of charitable funds.

Mr Desmond initiated a High Court challenge after the Gambling Commission awarded the fourth National Lottery licence to Czech operator Allwyn, bypassing bids from Northern & Shell and the incumbent operator, Camelot, which had managed the lottery since its inception in 1994.

Allwyn, controlled by billionaire gas magnate Karel Komárek, assumed control of the lottery in February. However, its tenure has faced difficulties, including delays in transitioning to a new technology provider. The company’s plan to introduce a new IT system has been repeatedly postponed, with further delays anticipated.

This technological overhaul is critical to Allwyn’s strategy to launch new games and double the lottery’s contributions to good causes from £17 billion to £34 billion over the 10-year licence period.

It is understood that the Gambling Commission’s eagerness to settle is partly due to expectations that the IT upgrade deadline will need to be extended again. Officials are reportedly reluctant to grant another extension while Mr Desmond’s legal action is pending, fearing it could strengthen his claim that awarding the licence to Allwyn was a mistake and that the auction process was flawed.

In February, Northern & Shell filed a procurement lawsuit against the Gambling Commission over its decision. During a High Court hearing in June, the company described the licensing process as “seriously flawed,” accusing the Commission of giving “unfairly favourable treatment to Allwyn.” Mr Desmond has previously questioned Allwyn’s suitability, stating they have “no experience in the UK.”

Industry experts suggest that Allwyn’s new systems should have been operational when it took over the licence. Robert Chvátal, Allwyn’s chief executive, had warned of potential delays even before the transition. The company missed its summer deadline and is now reportedly targeting February 2025, though insiders believe this may be further postponed, potentially impacting donations to good causes.

Allwyn has attributed some setbacks to a legal dispute with the former IT provider, International Game Technology (IGT). Although IGT’s legal challenge was dismissed by the High Court in 2023, the company continued to seek damages until January of this year.

Extended delays may hinder Allwyn’s ability to meet its ambitious fundraising goals. The company is already falling short of sales projections, with turnover expected to be significantly less than the £8.2 billion achieved by Camelot in its final year.

The National Lottery remains one of the UK’s most lucrative public sector contracts and its largest source of funding for sports, heritage, and charitable causes across the country.

A spokesperson for the Gambling Commission stated: “In accordance with the order of the court, at all stages the parties must consider settling this litigation by any means of alternative dispute resolution. Naturally, the Commission will continue to have regard to those requirements.”

An Allwyn representative commented: “We are investing more than £350 million in the biggest technology upgrade in the National Lottery’s history, and we are working towards switching over from the existing legacy systems to our new modern platform. Once it is live, we will be able to transform the way customers play the National Lottery and, crucially, drive even more returns to good causes.”

A spokesperson for Mr Desmond declined to comment.

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Gambling Commission seeks settlement with Richard Desmond over £200m lottery licence dispute